Lemonway changelog

Revamp Customer Contact

New Feature

Dear Partner,

We care about your feedback and worked tirelessly to revamp the way you contact us at Lemonway.

Here are the changes we operated so you have a better experience when reaching out to us:

IMPROVED REQUEST FORM

You're all familiar with our web form, your key touch point for any requests related to operational issues (https://support.lemonway.com/hc/en-us/requests/new).

Guess what ? New fields have been added for a tailor-made support in a blink of an eye.

For full transparency on ticket status, all it takes is to create your personal access to our support system.

Cherry on the cake, you can tag your collaborators in your requests for a better follow-up. Please reach out to us if you need help in doing so !

TICKETING GUIDELINE

For a top-notch experience with our support system, we've worked on a guideline detailing best practices !

Feel free to spread the word within your teams and give us your feedback for constant improvement.

Download the guide here in French & English !

NEW PHONE NUMBER

We all know time is money, hence the decision to open a line exclusively dedicated to our partners:

French & English: +33 1 76 41 06 17

Italian: +39 02 8295 069

Spanish: +34 911 98 86 02

Thanks to this new number, your inquiries will be on top of the list.

Our Customer Care Managers remain available from:

• Monday to Friday • Between 9am - 12:30am & 13:30am - 6pm.

In case of unavailability please leave a message and be sure we'll call you back in no time.

I hope you will enjoy those improvements !

NEW: our search tool is improving

Dashboard

Some exiting new changes in the dashboard to improve search performance:

Transactions page

From the search bar, the search is restricted by the following entities: Transaction ID, Sender's ID, Name and Email, Receiver's ID, Name and Email
The Date filter can no longer be cleared, you must defined a range. We added a predefined filter for the Last 12 months
In the Transactions page on an Account details page, 7 days is now the default setting for the date filter

Accounts list page

From the search bar, the search in restricted by the following entities: Lemonway account ID, Account ID, First name, Last name, Company name and Email

image (6).png

NEW : Processing of incoming transactions on Saturdays

New Feature

As of 26/11/2022, Lemonway will start processing incoming & unpaid transactions received on Fridays every Saturday morning. This processing concerns only transactions that do not require manual intervention.

It concerns all incoming flows: transfers, direct debits and checks as well as the associated unpaid transactions.

It depends on the availability of the bank statements (some bank communicates the statements on Monday morning: out of scope of this improvement).

Transactions received on Friday and that requires manual intervention will be processed by Lemonway' Payments teams on Monday morning.

The services associated with the processing of transfers (pending list) are out of the scope of this improvement.

Identified impact: if you have subscribed to receive notifications, you will receive them on Saturday. We advise you to check that this does not impact your processing.

Discover our Buy Now Pay Later solution designed for B2C Marketplaces

New Feature

Your customers can now initiate Buy Now Pay Later payments on your platform and pay in several instalments or deferred.

What are the benefits for you:

Improved conversion rates
Average basket increase
Customer loyalty
Business expansion
Easy & fast integration

➡️ Watch the demo for a full view of the customer journey

Important notification for your Tech/IT department

Critical

As part of our continued commitment to protect our environment and your data, and to remain compliant in the continually evolving world of security it is necessary for us to make modifications to the security of our API and dashboards.

As the security standards have evolved, we are required to remove two outdated ciphers from our API

TLSECDHERSAWITHAES256CBCSHA384 TLSECDHERSAWITHAES128CBCSHA256

This will mean we will only accept connections from clients using the following

PCI DSS changelog.PNG

For compliance reasons this change will take effect as from 8th August 2022. Please make sure your systems can use the supported protocols and ciphers, especially when using older libraries.

Our teams remain at your disposal to answer your questions via our dedicated contact form.

Discover your new dashboard design

Dashboard

We are happy to present you the new dashboard design revamped. Dashboard has been given a fresh new look to make monitoring, reporting and navigation easier!

Health Insurance Cards no longer accepted for KYC

Critical

Today we're talking KYC!

In accordance with applicable laws and regulation, we hereby inform you that Lemonway will no longer accept Health Insurance Cards for KYC purposes from June 1st 2022.

As we understand that this might impact your current process and that time is needed to make the relevant changes, Health Insurance Cards will continue to be accepted until the due date.

The complete list of required documents is available in our Support Center for France and other EU countries.

Updates on SDD process

API Method Update

Fix

We are happy to announce 2 improvements regarding our SEPA Direct Debit process:

For all SEPA Direct Debits: we fixed a small issue in the REST API. The field scheduledDatewill now correctly be filled in by Lemonway in the answer of the API call Request a SEPA Direct Debit (SDD)
For B2B mandates on Italian bank accounts - first debit only: There is now an irreducible 2-week delay between first debit request & its execution date. Therefore, in case of asked collection date too early, Lemonway is updating the field scheduledDate in answer of the API call Request a SEPA Direct Debit (SDD)

Dashboard is now available in German

Dashboard

Dear German speaking partners, we are happy to announce that the dashboard has been translated in your language. In addition to English, Spanish, French and Italian, it is now available in German!